Store Policies

Terms of Service

• Custom orders will be suspended for the month of December 2020. Any orders placed in December will be started on January 1, 2021 and will continue with the 2-3 week turnaround time, excluding weekends and holidays. 

•  Typical turnaround time is 2-3 weeks, excluding weekends and holidays, and at times can be longer depending on the time of year and amount of orders in front of you.


• All details should be confirmed during the order process. This includes size, colors, fonts, etc. Any changes made to the design must be done within 24 hrs of purchase.

• Any decals shown in a tumbler listing are not automatically included on the tumbler. Adding a decal is optional and available upon request only, so if there is no mention of one in the notes/personalization section, your tumbler will not have one.

• All sales are final. Because your items are custom ordered and handmade for you, there will be no refunds or returns accepted. Cancellations will only be accepted within 24 hours of purchasing. If you have concerns regarding a specific order, please speak with me directly.

• I am not responsible for any damage done once an item leaves my possession, including damage from dropping or not following the care instructions provided. 

• By paying for your order, you consent to a photo of your item being shared on all P&A Creations, LLC social media platforms. If you do not want a picture of your item shared, or you would like it posted at a later date, please let me know.

MY RIGHTS AND RESPONSIBILITIES
• I will do my best to complete your order in my timeline listed, unless otherwise communicated. Due to the nature of these items and the materials used, unforeseen occurrences can happen and may take extra time to resolve. Any questions or changes I may have, will be communicated to you.

• I reserve the right to decline or cancel orders due to personal or professional circumstances.

• Prices are subject to change.

Tumbler Care Instructions
Epoxied tumblers should be treated like glass. While epoxy provides a smooth and durable sealant, they are not crack proof and shouldn't be treated as such. If handled and treated with care, your tumbler will last a very long time.
-Gentle hand wash only.
-No harsh abrasives.
-Do not soak.
-Not microwave or dishwasher safe.
-Do not leave in extreme temperatures.
*Care card included with all orders.

 

Refund Policy

If your item arrives damaged, please contact me with photos of damage within 48 hours of delivery. Upon receipt of photos, a refund or replacement will be issued for the damage item(s), per a mutual agreement.

Items that are customized or personalized do not qualify for returns or exchanges.

If you are unhappy with your order, please contact me within 48 hours of receipt so that we may discuss a resolution. I strive to do everything in my power to ensure you are satisfied with your purchase!

 

Shipping Policy

All shipping is done through USPS Priority Shipping, and includes a tracking number. Shipping time varies by the state you live in and can take anywhere from 2-5 business days, sometimes more. I have no control over shipping times or USPS delays once a package is out of my hands.

Pick up around Lafayette, LA is also available for local customers.  You will have the option to select Local Pickup when you check out.

Please be sure the shipping address associated with your order is correct before purchasing. I am not responsible for any lost/missing packages due to an incorrect shipping address.